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FAQs

How do I place an order?
To place an order, simply find the item you wish to purchase and click add to cart iconing cart icon below the item. This will add the item to your shopping cart. Repeat this process as many times as neccesary to add all of the items you need. Next, click on the Checkout button, fill in your information, click the Continue button, fill in your credit card information, and click Place Order. That's it, you're done!

Do I have to login to place an order?
Yes, the login feature allows frequent customers to save their information on our site. You may place an order simply by finding the item you want and adding it to your Shopping Cart and proceeding through the Checkout process.  The site will ask you to login when required, however you may browse the site and complete searches without loging in.

What methods of payment do you accept?
We accept Visa, Mastercard and American Express cards. Your card is charged at the time of your purchase. We do not accept checks, money orders or COD payment.

If you are currently a corporate user you may select the purchase order option.  Email Priority if the option does not come up. 

How much will shipping costs be to my address?
For order shipping within the United States, please add the item or items you wish to purchase to your shopping cart. Then click the Shipping Calculator button to see the shipping methods and rates available. For international orders, you must proceed to the Checkout page, fill in your address information and continue to the next page to view the shipping cost. Please note that your order will not be placed until you click the Place Order button.

Do you have this item in stock?
Current stock availability is updated hourly on our website. If an item is in stock, it will display the current number of items available. If an item is NOT in stock, but can still be ordered, it will be listed as a Special Order.

The item I want says "Special Order" under Quantity Available. What does this mean and how long will it take to get my part?
"Special Order" means we do not currently have the item stocked in our warehouse. We are able to ship 90% of our Special Order items within two business days. Certain items may take longer depending on current market availability. All Special Order item are subject to backorder from the manufacturer or supplier.

Why haven't you answered my email or returned my phone call?
Our average time for email replies and call-backs is 24 hours. We try to return phone calls within a few hours, but we cannot guarentee a call back sooner than 24 hours. Please be patient, as we receive hundreds of emails and calls every day. We will try to answer you as soon as posible, your business is important to us.

 



 

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